We review this policy regularly. The most recent review and update was on 01/06/2025.
Personal Information
When you register on our website, the information you provide—such as your name, address, postcode, telephone number, and email may be used to notify you about additional products or services we believe may interest you. By submitting your information, you consent to its use in accordance with this policy.
Data Collection
We collect information via our website to:
- Identify you each time you visit our website.
- Provide the services or information you request.
- Occasionally contact you with updates we believe may be useful, such as new or existing services, special offers, or newsletters. These may be provided by Thomas Childs Lettings, our associated companies, or trusted third parties, including financial service providers.
If you wish to amend or remove your personal details from our records, or if you no longer wish to receive communications from us, please contact us at: lettings@thomas-childs.com
How We Handle & Use Your Information
We may collect, store, and process some of your personal data. Below is an explanation of how we handle that data. Please read this section carefully. If you do not agree with any part of this policy, please stop using the website immediately, as continued use implies acceptance.
1. DEFINITIONS AND INTERPRETATION
Data: Any personal information you provide via our contact forms or email that can directly or indirectly identify you.
We/Us/Our: SRF Property Management Limited t/a Thomas Childs Lettings, registered offices at 9-13 Parliament Square, Hertford, SG14 1EY.
You/Your: A user of the website.
The Website: www.thomas-childs.com
2. COMPANY INFORMATION
SRF Property Management Limited t/a Thomas Childs Lettings
Company Number: 11665242
VAT Registration Number: 445302714
We are members of The Property Ombudsman Scheme and Propertymark, and our staff are affiliated with ARLA.
If you have any questions regarding this policy or the handling of your data, contact:
Email: justin@thomas-childs.com
Phone: 01992 721 321
3. YOUR RIGHTS AS A USER
You have the right to:
- Be informed about how we collect and use your data.
- Access the personal data we hold about you.
- Request corrections to inaccurate or incomplete data.
- Request deletion of your data, unless legal obligations require us to retain it.
- Restrict or object to certain types of data processing.
- Request a copy of your data for use with another service (data portability).
- Withdraw consent to our use of your data at any time.
4. DATA COLLECTION
Unless you contact us directly via the website, we do not collect personal data.
If you do get in touch via email or contact form, we will retain the information you provide, such as your name, email address, and any additional details you choose to share.
Please note: We use cookies to improve your experience on our website.
5. HOW WE USE YOUR INFORMATION
Any personal information we hold is stored securely and retained only as long as necessary for the purpose it was collected.
We may use your data to:
- Respond to your enquiries.
- Provide details on requested properties or services.
- Send information on other properties or services that may interest you.
Your data will be deleted once your request is fulfilled or the service is delivered, unless:
- You expressed interest in our properties—we may retain your data to keep you informed of similar opportunities.
- You become a client or property buyer.
- You request longer retention.
- Legal obligations require longer retention.
- We do not share your personal data with third parties for marketing or any unrelated purposes.
6. DATA STORAGE
Your data is stored exclusively within the UK
7. ACCESSING YOUR DATA
You have the right to request a copy of the personal data we hold about you, free of charge. To make a request, please contact:
Email: justin@thomas-childs.com
Phone: 01992 721 321
8. POLICY UPDATES
This Privacy Policy may change over time due to updates in our procedures or legal requirements. We recommend checking this page regularly. Continued use of the website after changes are posted constitutes your acceptance of those changes.
9. APPLICABILITY
This policy applies solely to your use of this website. Please note that our website may contain links to third-party sites. We are not responsible for how those sites collect, store, or use your data. Always check their privacy policies before providing any information.
10. COMPLAINTS
If you have concerns about how we use your personal data, please contact:
Email: justin@thomas-childs.com
Phone: 01992 721 321
We will investigate and aim to resolve your issue promptly and to your satisfaction.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
For further information, please contact the ICO or your local Citizens Advice Bureau.